The book uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics. Key Features: Addresses the impact of the recession on the hotel business. Discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. Updated information on select-service hotel front office operations (formerly called limited-service hotel operations). New and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.Table of Contents: Introduction to hotel management Hotel organization and the front office manager Effective interdepartmental communications Property management systems System wide reservations Revenue management Guest registration Managing the financials Guest checkout Preparation and review of the night audit Managing hospitality Training for hospitality Promoting in-house sales Security Executive housekeeping