Comprehensive coverage provides details on the tasks performed by veterinary assistants, and covers everything you need to know to pass the Approved Veterinary Assistant (AVA) exam and succeed in clinical practice.Step-by-step instructions and hundreds of full-color photographs show veterinary assisting tasks and clarify key concepts.Information on office procedures and client relations prepares you to be involved in many of the business aspects of veterinary practice and to work closely with management staff.Coverage of the workflow in a veterinary practice helps you understand your role as well as the roles of all the other members of the veterinary health care team.Critical Concept boxes highlight important points and provide useful tips to improve your knowledge and skills. A student workbook provides activities to help you apply concepts to veterinary practice, including definitions of key terms, review questions, crossword puzzles, illustration labeling, sample cases, and clinical applications. Available separately.NEW! Completely updated content throughout reflects the latest advances in veterinary assisting procedures for improved patient service. NEW! Fear-free handling coverage now included in Chapter 6: Animal Behavior and Restraint.NEW! Poultry Care section added to Chapter 13: Large Animal Nursing and Husbandry. NEW and UPDATED! Additional and revised images throughout accurately illustrate key veterinary assisting tasks.